Shipping policy

At Myenewton, we believe that every piece of jewelry is a vessel for emotion and style. From the moment your order is placed to the moment it arrives at your door as a modern statement or a heartfelt gift, we handle every package with the utmost care.

OUR SHIPPING PHILOSOPHY

To ensure our curated collections reach customers worldwide with the perfect balance of quality and value, we ship directly from our specialized fulfillment centers. This allows us to maintain strict quality control over every personalized pendant, symbolic charm, and geometric piece before it begins its journey to you.

This approach allows us to:

Curate a diverse range of Modern, Meaningful, and Personalized jewelry.
Maintain fair pricing by streamlining the fulfillment process.
Ensure every item undergoes a multi-stage quality inspection (checking engravings, clasps, and finish) before shipping.
We appreciate your patience — premium, meaningful accessories are worth the wait.

1. PROCESSING TIME & SHIPPING FEE

Every order, especially our personalized and initial-based pieces, goes through a careful review to ensure it meets our aesthetic and quality standards.

Order Processing Time: Please allow 1–3 business days for order processing, quality inspection, and packaging.
Peak Seasons: During holidays (such as Mother’s Day, Valentine’s Day, or Christmas) or promotional events, processing time may take up to 5 business days.
Shipping Fee: We offer Standard Shipping for a flat rate of $5.99 (worldwide).

2. ESTIMATED DELIVERY TIMES

Because our products ship from our global partner facilities to ensure the best selection, delivery times may vary depending on your location.

Region	Estimated Delivery Time
United States	9 – 15 Business Days
Canada / UK / Australia	11 – 16 Business Days
Rest of World	14 – 18 Business Days

*Delivery times are estimates and not guaranteed delivery dates. We appreciate your understanding — quality craftsmanship takes time to deliver safely.

3. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking Updates: Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured — your jewelry is on its way.

4. CUSTOMS, DUTIES & TAXES

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer.
Myenewton is not responsible for delays caused by customs clearance processes.

5. ORDER CHANGES & CANCELLATIONS

We work quickly to prepare and ship your order to ensure timely gifting.

If you need to change your shipping address or cancel your order, please contact us at support@myenewton.com within 12 hours of placing your order.
Once processing has begun (especially for custom-engraved items), we are unable to modify or cancel the shipment.

6. LOST OR DAMAGED PACKAGES

Your satisfaction and a seamless gifting experience are our priorities.

Damaged Items: If your jewelry arrives damaged or with a defect, please email us clear photos within 72 hours of delivery, and we will arrange a replacement as soon as possible.
Lost or Stolen Packages: Myenewton is not liable for packages that are lost or stolen after the tracking status shows “Delivered”. If your tracking indicates delivery but you cannot locate the package, please check with neighbors and contact the shipping carrier immediately to file a claim.

Myenewton Official